FAQ

Shipping Questions

  • Where do you ship from?

    Our products are shipped from Europe!

  • What is the cost of shipping and will I receive a tracking number?

    The cost of shipping is $20 for Europe and $25 for rest of the world! Tracking is given within 24-72 hours of order placement.

  • Do you use discreet packaging?

    Yes! All products are shipped with stealth packaging to ensure they pass through customs successfully.

  • What happens if my order is lost or seized?

    For Deus Medical products will issue a reshipment if your parcel contains the wrong items, if you receive a seizure letter, or if the tracking does not update for a period of 75 working days while being in customs. In any of these cases we will provide one reshipment only but it must be sent under a new name and mailing address. We will not provide a second reshipment if the first reshipment does not make successful delivery.

    For Myogen products we do not offer any reshipment if lost or seized, please order at your own risk!

    Please note we do not offer reshipment to Australia.

  • How fast is delivery?

    Orders are shipped Monday-Friday and tracking is generally provided within 24-48 hours of placing your order. Delivery times vary according to the destination Country. For Europe delivery times range between 3-8 days, and for USA delivery times range between 7-14 days.

    Please note during this time COVID19 has greatly affected shipping times and it is now taking between 3-5 weeks for delivery.

Order and Payment Questions

  • What payment methods do you accept?

    We accept Bitcoin, Litecoin, Ethereum, and Monero cryptocurrencies.

  • Do you have a minimum payment?

    We do not have a minimum payment requirement!

  • Is my information safe?

    Your data is stored outside of US jurisdiction, any data sent to and from our website is encrypted. We offer guest checkout, all guest checkout information/data is deleted after your order is complete. Your data can also be deleted at your request via use of our contact form.

  • How do we know these products are legitimate?

    All of these products are made in pharmaceutical grade facilities that are WHO-GMP and UK-MHRA compliant (UK-FDA equivalent).

    You can also verify we are authorized distributors of Deus Medical by entering our website name here – https://deusmedical.com/verify/verifyseller

    Alternatively we have lab tests of most products to show the perfect dosage of each, these can be shown on request.